Payments overview

When your organisation has an active payment gateway, your customers can pay their bills online through Payreq. This gives them a direct way to pay from the document you deliver, and lets you see payment activity alongside the rest of your delivery data.

Payments are only available once a gateway has been set up and activated. Setting up a gateway is something you start, and Payreq Support completes. See Configuring Payments for the setup process.

The two types of payment

Bill payments are one-off payments. When a customer opens a bill and your gateway is active, they see a payment option, choose a card, review a summary with any card surcharge, and confirm. On success they get a receipt, and the bill moves to their Paid items.

Auto payments are scheduled, automatic payments a customer sets up themselves. Once set up, eligible future bills are paid automatically on the due date or the date the bill is received, up to a limit the customer sets. Auto payments are a customer self-service feature, so you can see them but can't set them up or change them on a customer's behalf.

What your customers experience

Your customers manage payments from their Payreq Mailbox: paying a bill, saving or adding a card, setting up auto payments, and receiving a receipt back into their Mailbox. It's often useful to understand this from the customer's side, so you know what they see when they contact you.

The customer-facing guides cover this in full: Make & manage payments (Payreq Mailbox help centre).

What you can see as the sender

You can see payment activity against your own records:

• Payment status and receipt-style details on a bill after it's paid, from the invoice or Mail detail view.
• The auto payment status for a bill, on the Mail detail view.
• A customer's auto payment setup, under Auto payment details on the Subscription record.

For reporting and the meaning of each auto payment status, see Payments reports.

Who does what

Payments involve you, your customer, and Payreq:

• You set up the payment gateway (Payreq Support activates it), and can view payment and auto payment activity against your records.
• Your customer pays bills and sets up their own auto payments. If a customer's card, limit, or auto payment preference is the issue, they resolve it themselves.
• Payreq Support activates and deactivates gateways, and handles anything that can't be resolved from the console.

If a customer is deregistered from a Subscription, any auto payment on that Subscription is automatically cancelled and the customer is notified.

Related articles

• Payments reports
• Configuring Payments
• User Notifications