Glossary: Payreq Delivery terms and definitions

Key terms used across the Payreq Delivery guides, in plain language. Contacts, Subscriptions, and Mail are the three core concepts, so it helps to be clear on those first.

Administration
The commercial and account layer of your relationship with Payreq: billing, your agreement, and provisioning additional accounts. This is separate from Settings, which controls how your account behaves. For account or billing questions, contact your Payreq account manager.

BPAY View
A delivery channel that delivers bills to a recipient's online banking, where they can view and pay them.

Contact
The record of who each document belongs to: the recipient details (name, address, and the identifier used to match documents) that you maintain through the console, SFTP, or API. Your Contacts drive who receives which document, through which channel. A Contact is not your organisation's own account or billing contact.

Delivery channel
The method by which a document reaches a recipient. Payreq Delivery supports Payreq Mailbox, email, BPAY View, and Peppol eInvoicing.

Deregister?
A Subscription status flag raised when a Contact's details change, for example a change in property ownership. It prompts you to review whether the Subscription still applies to the new recipient.

Group (agent) Subscription
A Subscription that delivers to a Mailbox set up for bulk handling, letting its users subscribe to and download documents in volume. It behaves exactly like any other Subscription; "group" refers only to the type of Mailbox receiving it. The recipient is not necessarily a third party: some organisations use a group Mailbox to receive their own documents in bulk.

Mail
The documents themselves, tracked from upload through to delivery or fallback print. The Mail page is where you follow each document's delivery outcome.

Mailbox (Payreq Mailbox)
The secure digital space where a recipient receives, views, and stores the documents you send. (Not "Smart Mailbox" or "Inbox.")

Mailer / biller
Your organisation, as the sender of documents through Payreq Delivery. Throughout these guides this is usually just "you" or "your organisation."

Payreq Delivery
The platform your organisation uses to send bills, notices, and other documents to recipients. This is the portal these guides describe.

Peppol eInvoicing
A delivery channel for sending invoices through the Peppol network to a recipient's accounting or eInvoicing system.

Print Service Provider (PSP) / mailhouse
A partner that handles print and production, and may operate Payreq Delivery on your behalf. "PSP" and "mailhouse" mean the same thing. Not every organisation uses one.

Settings
Where you configure how your Payreq Delivery account behaves: field settings, delivery channels, users, notifications, and more. Settings are specific to each account. This is distinct from Administration.

Subscription
A recipient's registration to receive documents digitally rather than by post, for a given delivery channel. In your account, subscriptions appear in the Subscriptions list; you don't create them yourself, they come from the recipient connecting to you. Subscriptions were formerly called "registrations," and you'll still see that term in places, including in the console and from customers. The two terms mean the same thing.

Undeliverable Mail
Mail that could not be delivered, for example because of an invalid address or no active Subscription. Undeliverable Mail needs review, and can be actioned or sent to fallback print.