Who to contact for billing or account changes

Some questions are about your Payreq account itself rather than your day-to-day document delivery. This article points you to the right place for those.

Billing, contracts, and account changes

For questions about billing, your agreement, pricing, or setting up additional accounts, contact your Payreq account manager. If you're not sure who that is, contact Payreq Support and we'll point you in the right direction.

This is the commercial and account side of your relationship with Payreq. It's separate from Settings, which is where you configure how your account behaves.

If you work with a mailhouse or Print Service Provider

Many organisations use Payreq Delivery through a mailhouse or Print Service Provider (PSP), who may be contracted and billed on your behalf. If that's how your organisation is set up, your PSP may be able to help with some account or billing questions directly. If you're unsure who handles what, contact your Payreq account manager and we'll help you find the right point of contact.

Day-to-day delivery questions

For anything about sending documents, or about Contacts, Subscriptions, and Mail, use the relevant guide in this Solutions Centre, or manage it directly in the console. To get oriented, see What is Payreq Delivery? and Accessing and navigating your Payreq Delivery account.